Privacy Policy

1. Introduction

Winshark Casino (“we,” “us,” “our”) is committed to protecting the personal information of our players in Australia. This Privacy Policy explains how we collect, use, disclose, and retain your data when you access our online casino services at Winshark Casino. It applies to all users, including registered players and visitors, and is governed by the Australian Privacy Act 1988 (Cth) and applicable Curacao licensing requirements.

2. Information We Collect

Personal Data

  • Full name, date of birth, and residential address
  • Email address and telephone number
  • Payment information (credit card details, bank account, e-wallet identifiers)

Technical Data

  • IP address and device identifiers
  • Browser type, operating system, and screen resolution
  • Cookies, web beacons, and usage logs

3. How We Use Your Information

We process your data to:

  • Manage your account, verify identity, and maintain security
  • Process deposits, withdrawals, and bonus credits
  • Comply with legal and regulatory obligations, including anti-money laundering checks
  • Detect and prevent fraud, abuse, and unauthorized activity
  • Send marketing communications, subject to your right to opt out at any time

4. Legal Basis for Processing

We collect and process your personal information under the Privacy Act 1988 (Cth), Australian Privacy Principles, and our Curacao gaming licence obligations. We rely on your consent, performance of contract, and legal compliance as lawful grounds for processing your data.

5. Data Sharing

We may disclose your information to:

  • Payment processors and financial institutions
  • Identity verification and Know Your Customer (KYC) service providers
  • Regulatory bodies and law enforcement agencies, when required by law

We do not sell or lease your personal data to third parties for marketing or other purposes.

6. Data Retention

We retain your information for as long as your account is active or as needed to comply with legal obligations. After account closure, we may retain certain records for up to five years to satisfy audit, tax, and compliance requirements.

7. Your Rights

Under the Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccuracies
  • Request deletion or restriction of processing, subject to legal constraints
  • Obtain a copy of your data in a portable format
  • Object to certain processing activities, including direct marketing

8. Cookies

We use cookies and similar technologies to enhance your experience. For detailed information, please refer to our separate Cookie Policy.

9. Security

We implement industry-standard security measures, including SSL/TLS encryption, secure server environments, and regular staff training, to protect your personal information against unauthorized access or disclosure.

10. Contact & Updates

If you have questions or concerns about this Privacy Policy, please contact our Data Protection Officer at [email protected]. We may update this policy periodically. Changes will become effective upon posting to our website with an updated “Last Updated” date.